MyKLOW FAQ
General/Policy Questions
Q. Who is eligible for a KLOW site?
A. Any public library in the state of Kansas is eligible for a KLOW site.
Q. I’m at a school, am I eligible for a KLOW site?
A. KLOW is not available at this time to school libraries.
Techncial Questions
Q. I want to upload themes and plugins, what is the IP of your server so I can use FTP?
A. We do not allow access to the KLOW server through FTP for security and stability reasons. You can, however, upload themes and plugins through the KLOW interface once you have logged in by following the instructions listed at http://www.mykansaslibrary.org/2008/as-promised-theme-and-plugin-uploading-returns/
Q. I am missing a widget that I once had, how can I find it?
A. First you will probably want to check Presentation -> Widgets and make sure the item is on your list of items to be displayed. Second, you will probably want to make sure the widget is configured correctly. Third, you will want to make sure that the widget is enabled in the Plugins interface. If you still can’t find it, contact us and we’ll try to help.
Q. What is the largest file I can upload to the KLOW server?
A. 25MB. For anything larger (a long podcast, for example) we recommend that you split the file into several parts.
Additional questions or comments? Contact us!
